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Client Communication Issues

Program Description:
An overview of the requirements of ILRPC 1.4 including: practical advice about maintaining good client relations; the effective use of written engagement and end-of-the engagement letters; and dealing with difficult clients.

Program Objectives:
  • Learn how to use the ILRPC, and ILRPC 1.4 in particular, as a guidepost or roadmap, to establish a relationship with your client from the onset that’s going to avoid communication problems and help you enhance your communication with clients to avoid difficult outcomes.
  • Apply the ten ways to effectively communicate with your clients, and other best practice tips discussed.
  • Reflect on the perception of your client regarding the representation, and your obligations to promptly inform clients of information and keep your clients reasonably informed on the status of matters.
Important MCLE Notice:
If you have previously viewed this program and received a Certificate of Completion, you may only claim MCLE credit once for this Program within a 12-month period. The ARDC reports individual attorney attendance to the MCLE Board by the 5th of the month subsequent to the date of completion of the MCLE program (for example, September events will be reported by October 5).
Estimated Time:  1 Hour

MCLE Credit:
Total General:  1.00

Total Professional Responsibility:  1.00